We take pride in the fact that our relationship with you does not end when you take home a Puppy from us. As a conscientious breeder, experienced Puppy counsellors, and die-hard Puppy lovers, we’d like to believe nothing can ever go wrong with our Puppy’s. However, certain things are never in our control. A Puppy’s health is dependent on a lot of factors like genetics, exercise, food & nourishment and overall care.

If something does go wrong, we always strive to help, oftentimes even when our guarantee doesn’t cover it. While we may not be able to guarantee that your Puppy will never have a health problem, we guarantee that we will do our best to ensure your new family member is a healthy one!

We do not believe your pet is replaceable but we do believe that sometimes the pain can be lessened in the company of another furry friend. In the unlikely event of the death of a Puppy within two years from its birth due to genetics, or if the pet is found to have congenital or hereditary disorders (within two years) which adversely affects the health of your Puppy, we will replace the pet with another of equivalent value at no cost to you. The cause of death should be certified by a licensed veterinarian.

In the event of the death of a pet, due to genetics, after ten years of birth, we will issue a credit in the amount of 70% of the original cost towards the purchase of a replacement Puppy of equivalent value. The cause of death should be certified by a licensed veterinarian.